Cancellation Policy

At Resilient Roots, we understand that plans can change, and you may need to cancel or reschedule your appointment. While we do not charge cancellation fees, we kindly ask for your consideration and adherence to the following guidelines:

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1. Cancellation Notice

• Please provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. You can do so via email, phone, or our booking system.

• For cancellations or rescheduling within 24 hours of your appointment, please call or text Sam at: 0400 598 250.

• The more notice you provide, the easier it is for us to offer your appointment time to another client.

 

2. Rescheduling

• We understand that unforeseen circumstances arise, and we do our best to accommodate rescheduling requests.

• If you need to reschedule, please contact us as soon as possible so we can find a suitable alternative.

 

3. Contact Information

For any questions or concerns regarding our cancellation policy, please reach out to us:
 
 

 

4. Policy Updates

• We reserve the right to update this cancellation policy at any time. If any changes are made, we will make reasonable efforts to notify clients.

 

Important Notes

• This policy ensures fair scheduling practices and helps us manage appointment availability effectively.

• By booking an appointment with Resilient Roots, you acknowledge that you have read and understood our cancellation policy.

 

Thank you for your understanding and cooperation!